AN EMERGENCY – WHAT DO YOU DO?

Let’s hope it won’t happen, but some day could be the day and you might have an emergency! Perhaps a machine is down and your entire production line is stopped. And perhaps this happens at night or over the weekend. Now it is critical to have a reliable partner who can together with you promptly solve the problem.

During normal opening hours you may reach our locations through your regular contacts. The same holds true on the salesmen side. After business hours our management may be reached on a permanent basis through two emergency service phone numbers. Whenever you call, you never will end up in a call-center, but rather will be looked after by competent technical staff. Depending on the situation we may already be able to find a solution to your problem over the phone. Otherwise we will promptly visit you at your site or establish a contact for you with other "problem solvers", such as the manufacturer or a mechanical expert etc.

As soon as it becomes clear what spare parts you will need or how your problem may be solved, action is taken: spare parts may depending on the urgency be supplied by us, through a courier service, by night express or through a parcel service provider. We don’t have long communication and decision lines and no disruption of service – we act around the clock in dependable, prompt and efficient ways. So that your problem may soonest be under control.

24H-EMERGENCY SERVICE

At whatever day or night time you may have a problem or an emergency – we are available and reachable for you all around the clock.

Through two hotlines our management may be reached on a permanent basis. Here you will at any time find professional advice and technical support:

+49 172 - 91 63 326

or

+49 173 - 94 94 683